1 / PAYMENT
I gladly accept all major international debit or credit cards, including Visa, MasterCard and American Express which will all securely processed through Paypal.
NB: Buyers are responsible for any and all duties and customs charges that may be incurred.
2 / SHIPPING TIME
Once payment is made, an email confirmation of the order will be sent to you. Once you have received this, the product will be picked from stock or made within 5 working days. If the item is due to take any longer, you will be notified.
Standard Delivery Times (UK – First Class signed for | Europe/ROW – Royal Mail First Class)
UK: 2-5 working days
Europe: 5-10 working days
Rest of the World: 14-21 working days
ALL ORDERS RECEIVE FREE STANDARD DELIVERY
Express Delivery Times: (UK – Special Delivery, Tracked & Signed | Europe/ROW – Royal Mail Tracked & Signed)
UK: 1-2 working days (£7.95)
Europe: 2-5 working days (£10.95)
Rest of the World: 5-10 working days (£12.95)
ALL ORDERS OF £300 AND ABOVE WILL AUTOMATICALLY BE SENT WITH TRACKING INFORMATION.
Once your item is shipped, you will receive a further dispatch email from me with a tracking code and link (if applicable).
NB: For last minute gifts – please email me directly (with your order reference) and I will do our best to process the order in time for when you need the item. Ordering the Express Delivery option is a must if you wish me to fulfil a tight time scale.
3 / REFUNDS & EXCHANGES
I really hope that you are happy with your purchase, however should you change your mind, I would be to be happy to exchange (to the equivalent value) or refund your item/s (minus shipping cost) providing that you contact me within 7 days of receipt. You as the buyer are responsible for the return shipping expenses (including adequate insurance) and ensuring the package arrives back to me safely. Please be aware that my paper jewellery is hard wearing but not invincible and if the product returned is not in fully resalable condition, I reserve the right to refuse an exchange on the item, and the damaged item will not be returned to you.
In the unlikely event that the items you receive are faulty/damaged item, I will refund the cost of returning the item to me and arrange an exchange with you. Please contact me within 72 hours of receiving the item, to arrange a return and exchange or refund. I will do our best to resolve any problems that may occur.
NB: Unfortunately I am unable to accept returns or exchanges on earrings for hygiene reasons and for bespoke commission items.
4 / WHOLESALE ORDERS
I do accept orders from retailers, please email me and I would be happy to discuss this further with you.
NB: Please be aware that the colour accuracy of the jewellery you see will vary depending on your computer monitor settings, therefore do allow for slight chance of variation, upon arrival of your product.